Privacy 2020-03-24T12:40:27+00:00

CloudCar Privacy Statement

At CloudCar Inc., we are committed to protecting and respecting your privacy. To better protect your privacy, we provide this Privacy Statement, which explains our information practices. This Privacy Statement sets forth our promise to keep drivers’ personal information safe and secure.

How We Collect Personal Information

We receive information from our applications deployed by car manufacturers we work with that utilize our technology. We process and store the data in Amazon Web Services (AWS), a secure cloud-storage service provider.

Types of Information We Collect

We may collect and process the following information:
– The applications used in our product(s);
– The selections made in our product(s), such as music selections and restaurant preferences;
– The date and time consumers make selections;
– IP address;
– Consumers’ usernames for the applications they use on our product(s);
– The make, model, and year of consumers’ vehicles (but not vehicle identification or license plate numbers); and
– Consumers’ vehicles’ latitude and longitude throughout the day.

How We Use the Information We Collect

Our technology relies on the information we receive from our product(s) to provide the basic operations of our services and its machine learning technology to our drivers. For example, our product may use information about drivers’ music preferences to provide them with music suggestions.

Who We Share the Information With

A list of Sub-processors currently authorized by CloudCar to process Customer Data and assist CloudCar with respect to the provision of its services is set out below:

Sub-Processor Brief Description of Processing
Amazon Web Services, Inc. Hosting Business analytics

We may disclose information:

– To Automotive companies, if they request it;
– To Designated proxy services by the automotive companies, if they request it;
– To The content providers whose applications consumers use.
– In response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

We do not use the information for marketing purposes or sell the information to third parties.

Privacy Shield

CloudCar Inc. (“CloudCar”) complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Data from European Union member countries.CloudCar has certified that it adheres to the Privacy Shield Principles of notice, choices, onward transfer, security, data integrity, access and certification. If there is any conflict between this policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.

In compliance with the EU-U.S. Privacy Shield, we are committed to resolving complaints about your privacy and our collection or use of your personal information. If you have any inquiries or complaints regarding this privacy policy, you should first contact us at:

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact JAMS, our U.S.-based third party dispute resolution provider (free of charge), at

CloudCar is committed to cooperate with EU data protection authorities (DPAs) and comply with the advice given by such authorities with regards to human resources data transferred from the EU in the context of the employment relationship.

As a last resort, privacy complaints that remain unresolved after pursuing these and other channels may be subject to binding arbitration before the Privacy Shield Panel to be created jointly by the US Department of Commerce and the European Commission. The Federal Trade Commission has jurisdiction over CloudCar’s compliance with this policy and the EU-U.S.Privacy Shield Frameworks. In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-U.S. Privacy Shield, CloudCar is potentially liable.

To learn more about the Privacy Shield program, and to view our certification page, please visit

Customers’ Rights With Respect to Their Information

Consumers in the European Economic Area have certain rights (Article 15 – 22, GDPR) in relation to data processing. You have the right to access and correct data we have about you, to object to the processing of data, the right to data portability and to request that any information we have about you be erased in certain circumstances.

If a consumer would like to exercise these rights they need to contact their car manufacturers DPO, as the Data Controller, in order to process such requests. (Article 12(2), GDPR). This information is available on the car manufacturers privacy policy. Cloudcar, as a Data Processor, will assist the Data Controller in order to respond to requests for exercising these rights (Article 28(3)(e), GDPR).

Where we act as a Data Controller, you may exercise these rights directly with us. If you have any questions, about exercising your rights, please contact us at We do not use information for marketing purposes or sell the information to third parties. We use the sub-processors listed above in this policy and have Article 28, GDPR Data Processing Agreements in place with these parties.

Use of the Website

Our website ( automatically collects certain information about visitors and stores it in log files.

The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system and other usage information about the use of our website, including a history of the pages you view. We use this information to help us further construct our website to meet our visitors’ needs. We may also use your IP address to help diagnose problems with our server and to administer our website, analyze trends, track visitor movements, and gather broad demographic information that assists us in identifying visitors’ preferences.

Our website also uses cookies and web beacons. It does not track users when they cross to third party websites, does not provide targeted advertising to them, and therefore does not respond to Do Not Track (DNT) signals.

Questions, Concerns, or Complaints

If you have any questions, concerns, or complaints about our privacy statement or practices, please contact us at

This Privacy Statement was last updated on March 24, 2020.